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Shear Madness Salon Policies

TO OUR VALUED GUESTS…

Reservations/Cancellations
We ask that you please arrive 5 minutes in advance of salon services for all appointments. Arriving late will limit the time of your service(s)  or may run into our next scheduled appointment; which may reduce effectiveness and enjoyment of the services.  As a courtesy, we will attempt to confirm all appointments through text and/or email. Extensive salon services may require a major credit card to secure appointments.  We understand that situations may occur and you might have to cancel your appointment(s), however, we kindly ask for a 24-48 hour in advance notice to avoid cancellation fees.  We reserve the right to charge cancellation fees from $25- $50.  In the event of a ‘no show’, you will be asked to leave a credit card number on file to hold your next appointment.  If a no show occurs, we reserve the right to charge your card the full value of service(s) booked.   

Tardiness
We understand that sometimes being late is unavoidable. However, depending on the circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled appointments,  For example, if your appointment is scheduled for one hour and you arrive 15 minutes late, you will be charged for that hour appointment and we might not have time to complete the full service.

Prices
We are always keeping up with the latest trends by taking monthly advanced classes. By taking these classes, our knowledge for color/styling are growing.  Although we make every effort to keep our website service menu updated, please note that prices and services are subject to change at any time.  If you would like to know prices before starting service, please do not hesitate to ask.

Service Guaranteed
Our goal is to provide professional services that meet your needs and expectations.  In the event that we do not meet your expectations, we have a seven day service guarantee.  For example, if you are not satisfied with your hair color received, (we would like to know) we will invite you back into the salon where we will strive to make it right.  Under no circumstances does Shear Madness Salon or its stylists give refunds on services provided.

Gratuities
At your discretion, gratuities are graciously accepted since they are not included in our service prices. Gratuities are not accepted on credit or debit card transactions. CASH OR PERSONAL CHECK ONLY.  Gratuity is not included in gift certificates.

Safety Policy
Children are only permitted on the salon floor when receiving a service. For safety reasons, and out of respect for our other guests, no child may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a salon environment.

Forms of Payment
Shear Madness Salon accepts Cash, Visa, MasterCard, Discover, bank debit cards, and personal checks.  Shear Madness gift cards available. Gift certificates are not redeemable if reported lost or stolen.


Coupons

Not all stylists participate in specials, therefore we ask that you please mention when booking appointments.